Crmknowhow

1. Microsoft Copilot For Service: Boosting Agent Productivity and Customer Satisfaction

   In the fast-paced world of customer service, every second counts. Microsoft Copilot for Service is revolutionizing the way agents interact with customers, offering real-time assistance and streamlining workflows. In this article, we delve into this powerful tool’s capabilities, features, and configurations. About Copilot for Service – Microsoft Copilot for Service revolutionizes customer service, empowering agents […]

2. Microsoft Copilot For Service: Boosting Agent Productivity and Customer Satisfaction

   In the fast-paced world of customer service, every second counts. Microsoft Copilot for Service is revolutionizing the way agents interact with customers, offering real-time assistance and streamlining workflows. In this article, we delve into this powerful tool’s capabilities, features, and configurations. About Copilot for Service – Microsoft Copilot for Service revolutionizes customer service, empowering agents […]

3. Field Service Trends: Get To Know-How Its Execution With Dynamics 365!

   In this era of modernized technological geeks, the new buzz of field service trends are mounting up the entire show.  The first & foremost thing is that Microsoft Dynamics 365 is transforming businesses at a great pace and without a doubt, Field Services require a collaborative approach for such a business transformation that is hard […]

4. Secure Microsoft Dynamics 365 Office Tools with Blockchain Technology

   With the emerging needs to deliver the best to today’s working style, blockchain technology does the justice with its ever-evolving benefits.  The latest adoption of blockchain methods and strategies tend to bring opportunities for Microsoft 365 office tools to make the working chain go smoothly.  Without a doubt, technology is rapidly growing and techies keep […]

5. Introducing Microsoft’s First Party Voice channel for Dynamics 365 Customer Service

   In the world of Artificial Intelligence and Machine Learning, the latest trends are common to hear. Technology is spreading its arms beyond its boundaries to create a hassle-free place to survive. Meanwhile, the overemphasis to build  CRM’s, plug-ins, third-party integrations – everything has got a bigger image since the time dynamics 365 1st party voice […]

6. How Microsoft AI-powered Viva Sales tool can help your business’s sale

   “Do not focus on numbers. Focus on doing what you do best.” – Cassey Ho Sales are all about numbers that incredibly play a pivotal role when it comes to overall organizational growth. It happens to be the most un-unified and undecidable element for most companies due to ample competition among different organizations.  Amid all […]

7. Dynamics 365 and Microsoft Teams: Extend Collaboration Across Teams

   More connected and engaging experiences between Microsoft Dynamics 365 and Microsoft Teams, bringing together the features you depend on into a unified digital workplace for collaboration across your entire organization. New capabilities for Dynamics 365 Sales to boost collaboration across sales teams. An embedded Teams chat experience for Dynamics 365 An embedded Teams dialer experience […]

8. Microsoft D365 Wave 1 2021 Bugs

   Microsoft Dynamics 365 Customer Engagement 2021 Wave update has a lot of cool features and enhancements (refer to the Empired post on DYNAMICS 365 & THE POWER PLATFORM – 2021 RELEASE WAVE 1 ). There’re also some issues post enabling Wave 1, 2021 hence Microsoft recommends to test\enable Wave 1 in non-production environment. I recently […]

9. Manage security roles for Model Driven Apps in Dynamics 365 v 9.1

   Are you in a process of creating new custom Model Driven App OR have you created a  Test Model Driven App for Unified Transition and wondering how to set permissions for the app? If the above is what you’re planning then please refer to the following steps on ‘How to manage security roles for Model […]

10. Not Ready For D365 Unified Interface?

    Microsoft late last year announced deprecating the legacy web client for Dynamics 365 CRM this year , and Dynamics 365 customers who are still using the legacy web client are required to upgrade to the Microsoft Unified Interface before October 1, 2020. But what if your organization isn’t ready to move to the Unified Interface […]